EXCELIA_DBARR/langs/zh_CN/ticket.lang

# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <https://www.gnu.org/licenses/>.

#
# Generic
#

Module56000Name=票据
Module56000Desc=发行或请求管理的票务系统

Permission56001=查看票据
Permission56002=修改票证
Permission56003=删除票据
Permission56004=管理票据
Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)
Permission56006=Export tickets

Tickets=工单
TicketDictType=Ticket - Types
TicketDictCategory=Ticket - Groupes
TicketDictSeverity=Ticket - Severities
TicketDictResolution=Ticket - Resolution

TicketTypeShortCOM=商业问题
TicketTypeShortHELP=Request for functionnal help
TicketTypeShortISSUE=Issue or bug
TicketTypeShortPROBLEM=Problem
TicketTypeShortREQUEST=Change or enhancement request
TicketTypeShortPROJET=项目
TicketTypeShortOTHER=其他

TicketSeverityShortLOW=低
TicketSeverityShortNORMAL=正常
TicketSeverityShortHIGH=高
TicketSeverityShortBLOCKING=Critical, Blocking

TicketCategoryShortOTHER=其他

ErrorBadEmailAddress=字段'%s'不正确
MenuTicketMyAssign=我的票据
MenuTicketMyAssignNonClosed=我的有效票据
MenuListNonClosed=有效票据

TypeContact_ticket_internal_CONTRIBUTOR=捐助
TypeContact_ticket_internal_SUPPORTTEC=指定用户
TypeContact_ticket_external_SUPPORTCLI=客户联系/事件跟踪
TypeContact_ticket_external_CONTRIBUTOR=外部贡献者

OriginEmail=Reporter Email
Notify_TICKET_SENTBYMAIL=Send ticket message by email

ExportDataset_ticket_1=工单

# Status
Read=阅读
Assigned=分配
InProgress=进行中
NeedMoreInformation=Waiting for reporter feedback
NeedMoreInformationShort=Waiting for feedback
Answered=回答
Waiting=等候
SolvedClosed=Solved
Deleted=删除

# Dict
Type=类型
Severity=严重
TicketGroupIsPublic=Group is public
TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface

# Email templates
MailToSendTicketMessage=从票证消息发送电子邮件

#
# Admin page
#
TicketSetup=故障单模块设置
TicketSettings=设置
TicketSetupPage=
TicketPublicAccess=以下网址提供不需要识别的公共接口
TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
TicketParamModule=模块变量设置
TicketParamMail=电子邮件设置
TicketEmailNotificationFrom=Sender e-mail for notification on answers
TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the backoffice. For example noreply@example.com
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=此处指定的文本将插入到确认从公共界面创建新票证的电子邮件中。有关票务咨询的信息会自动添加。
TicketParamPublicInterface=公共界面设置
TicketsEmailMustExist=需要现有电子邮件地址才能创建故障单
TicketsEmailMustExistHelp=在公共界面中，电子邮件地址应该已经填入数据库以创建新票证。
TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails.
TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a thirdparty or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact.
PublicInterface=公共界面
TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface
TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL)
TicketPublicInterfaceTextHomeLabelAdmin=公共界面的欢迎文本
TicketPublicInterfaceTextHome=您可以从其标识符跟踪故障单创建支持凭单或查看现有支持凭证。
TicketPublicInterfaceTextHomeHelpAdmin=此处定义的文本将显示在公共界面的主页上。
TicketPublicInterfaceTopicLabelAdmin=界面标题
TicketPublicInterfaceTopicHelp=此文本将显示为公共界面的标题。
TicketPublicInterfaceTextHelpMessageLabelAdmin=帮助文本到消息条目
TicketPublicInterfaceTextHelpMessageHelpAdmin=此文本将显示在用户的消息输入区域上方。
ExtraFieldsTicket=额外的属性
TicketCkEditorEmailNotActivated=HTML编辑器未激活。请将FCKEDITOR_ENABLE_MAIL内容设置为1以获取它。
TicketsDisableEmail=不要发送电子邮件以创建故障单或邮件记录
TicketsDisableEmailHelp=默认情况下，会在创建新故障单或消息时发送电子邮件。启用此选项可禁用* all *电子邮件通知
TicketsLogEnableEmail=通过电子邮件启用日志
TicketsLogEnableEmailHelp=每次更改时，都会向与该票证相关联的每个联系人**发送一封电子邮件。
TicketParams=PARAMS
TicketsShowModuleLogo=在公共界面中显示模块的徽标
TicketsShowModuleLogoHelp=启用此选项可在公共界面的页面中隐藏徽标模块
TicketsShowCompanyLogo=在公共界面中显示公司的徽标
TicketsShowCompanyLogoHelp=启用此选项可在公共界面的页面中隐藏主公司的徽标
TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
TicketsLimitViewAssignedOnlyHelp=仅显示分配给当前用户的票证。不适用于具有票证管理权限的用户。
TicketsActivatePublicInterface=激活公共接口
TicketsActivatePublicInterfaceHelp=公共接口允许任何访问者创建票证。
TicketsAutoAssignTicket=自动分配创建故障单的用户
TicketsAutoAssignTicketHelp=创建故障单时，可以自动将用户分配给故障单。
TicketNumberingModules=票据编号模块
TicketsModelModule=Document templates for tickets
TicketNotifyTiersAtCreation=Notify third party at creation
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice)
TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read".
TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
TicketChooseProductCategory=Product category for ticket support
TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.
TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket
TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket.

#
# Index & list page
#
TicketsIndex=Tickets area
TicketList=票据清单
TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user
NoTicketsFound=没有找到票据
NoUnreadTicketsFound=No unread ticket found
TicketViewAllTickets=查看所有票据
TicketViewNonClosedOnly=仅查看有效票据
TicketStatByStatus=票据按状态
OrderByDateAsc=Sort by ascending date
OrderByDateDesc=Sort by descending date
ShowAsConversation=Show as conversation list
MessageListViewType=Show as table list
ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?

#
# Ticket card
#
Ticket=Ticket
TicketCard=票据卡
CreateTicket=创建票证
EditTicket=编辑票证
TicketsManagement=票据管理
CreatedBy=制作：
NewTicket=新票据
SubjectAnswerToTicket=票据应答
TicketTypeRequest=请求类型
TicketCategory=Ticket categorization
SeeTicket=查看票据
TicketMarkedAsRead=票据已标记为已读
TicketReadOn=请继续阅读
TicketCloseOn=关闭日期
MarkAsRead=将票证标记为已读
TicketHistory=票务历史
AssignUser=分配给用户
TicketAssigned=现在分配了票证
TicketChangeType=改变类型
TicketChangeCategory=Change analytic code
TicketChangeSeverity=改变严重程度
TicketAddMessage=Add private message
MessageSuccessfullyAdded=新增票据
TicketMessageSuccessfullyAdded=消息已成功添加
TicketMessagesList=消息列表
NoMsgForThisTicket=此票证没有消息
TicketProperties=Classification
LatestNewTickets=最新%s最新票据（未读）
TicketSeverity=严重
ShowTicket=看票
RelatedTickets=相关票据
TicketAddIntervention=创建干预
CloseTicket=Close|Solve
AbandonTicket=Abandon
CloseATicket=Close|Solve a ticket
ConfirmCloseAticket=确认票据关闭
ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
ConfirmDeleteTicket=请确认删除票据
TicketDeletedSuccess=票证已成功删除
TicketMarkedAsClosed=票据标记为已关闭
TicketDurationAuto=计算的持续时间
TicketDurationAutoInfos=持续时间根据干预相关计算
TicketUpdated=票据已更新
SendMessageByEmail=通过电子邮件发送消息
TicketNewMessage=新消息
ErrorMailRecipientIsEmptyForSendTicketMessage=收件人是空的。没有电子邮件发送
TicketGoIntoContactTab=请进入“联系人”标签以选择它们
TicketMessageMailIntro=Message header
TicketMessageMailIntroHelp=此文本仅在电子邮件的开头添加，不会保存。
TicketMessageMailIntroText=您好，在您联络的工单上有新回复<br>。以下是信息：<br>
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr
TicketMessageMailFooter=Message footer
TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved.
TicketMessageMailFooterText=Message sent by <b>%s</b> via Dolibarr
TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message.
TicketMessageHelp=只有此文本将保存在故障单卡的消息列表中。
TicketMessageSubstitutionReplacedByGenericValues=替换变量由通用值替换。
ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with
TimeElapsedSince=Time elapsed since
TicketTimeToRead=Time elapsed before read
TicketTimeElapsedBeforeSince=Time elapsed before / since
TicketContacts=联系票
TicketDocumentsLinked=与票证相关的文件
ConfirmReOpenTicket=确认重新打开此票？
TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
TicketAssignedToYou=机票已分配
TicketAssignedEmailBody=您已获得%s的票据＃%s
MarkMessageAsPrivate=将邮件标记为私有
TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked)
TicketMessagePrivateHelp=此消息不会显示给外部用户
TicketEmailOriginIssuer=发行人在门票的原产地
InitialMessage=初步讯息
LinkToAContract=链接到合同
TicketPleaseSelectAContract=选择合同
UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
TicketMailExchanges=邮件交流
TicketInitialMessageModified=修改了初始消息
TicketMessageSuccesfullyUpdated=消息已成功更新
TicketChangeStatus=改变状态
TicketConfirmChangeStatus=Confirm the status change: %s ?
TicketLogStatusChanged=Status changed: %s to %s
TicketNotNotifyTiersAtCreate=不在创建时通知公司
NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
TicketNotifyAllTiersAtClose=All related contacts
TicketNotNotifyTiersAtClose=No related contact
Unread=未读
TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
ErrorTicketRefRequired=Ticket reference name is required
TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer.
TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket.
TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually.
TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen.

#
# Logs
#
TicketLogMesgReadBy=Ticket %s read by %s
NoLogForThisTicket=暂无此日志
TicketLogAssignedTo=Ticket %s assigned to %s
TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s
TicketLogClosedBy=Ticket %s closed by %s
TicketLogReopen=Ticket %s re-open

#
# Public pages
#
TicketSystem=票务系统
ShowListTicketWithTrackId=从曲目ID显示票证列表
ShowTicketWithTrackId=从曲目ID显示票证
TicketPublicDesc=您可以创建支持服务单或从现有ID进行检查。
YourTicketSuccessfullySaved=票据已成功保存！
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=请保留我们稍后可能会问你的跟踪号码。
TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
TicketNewEmailSubjectCustomer=新支持票
TicketNewEmailBody=这是一封自动电子邮件，用于确认您已注册新票证。
TicketNewEmailBodyCustomer=这是一封自动发送的电子邮件，用于确认刚刚在您的帐户中创建了新的故障单。
TicketNewEmailBodyInfosTicket=用于监控故障单的信息
TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link
TicketNewEmailBodyInfosTrackUrlCustomer=您可以通过单击以下链接查看特定界面中故障单的进度
TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=请不要直接回复此电子邮件！使用该链接回复界面。
TicketPublicInfoCreateTicket=此表单允许您在我们的管理系统中记录支持服务单。
TicketPublicPleaseBeAccuratelyDescribe=请准确描述您的问题，提供尽可能多的信息让我们能够正确识别您的要求。
TicketPublicMsgViewLogIn=请输入故障单跟踪ID
TicketTrackId=Public Tracking ID
OneOfTicketTrackId=One of your tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found!
Subject=主题
ViewTicket=查看票证
ViewMyTicketList=查看我的票证清单
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=请参阅管理界面中的票证
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
OldUser=Old user
NewUser=新建用户
NumberOfTicketsByMonth=Number of tickets per month
NbOfTickets=Number of tickets
# notifications
TicketCloseEmailSubjectCustomer=Ticket closed
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
TicketNotificationEmailSubject=票据%s已更新
TicketNotificationEmailBody=这是一条自动消息，通知您刚刚更新了机票%s
TicketNotificationRecipient=通知收件人
TicketNotificationLogMessage=记录消息
TicketNotificationEmailBodyInfosTrackUrlinternal=查看票证到界面
TicketNotificationNumberEmailSent=Notification email sent: %s

ActionsOnTicket=Events on ticket

#
# Boxes
#
BoxLastTicket=最新创建的票据
BoxLastTicketDescription=最新%s创建票据
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=没有最近未读的票据
BoxLastModifiedTicket=最新修改的票据
BoxLastModifiedTicketDescription=最新%s改装票据
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=没有最近修改的票据
BoxTicketType=Distribution of open tickets by type
BoxTicketSeverity=Number of open tickets by severity
BoxNoTicketSeverity=No tickets opened
BoxTicketLastXDays=Number of new tickets by days the last %s days
BoxTicketLastXDayswidget = Number of new tickets by days the last X days
BoxNoTicketLastXDays=No new tickets the last %s days
BoxNumberOfTicketByDay=Number of new tickets by day
BoxNewTicketVSClose=Number of tickets versus closed tickets (today)
TicketCreatedToday=Ticket created today
TicketClosedToday=Ticket closed today
KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket