# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program. If not, see . # # Generic # Module56000Name=票据 Module56000Desc=发行或请求管理的票务系统 Permission56001=查看票据 Permission56002=修改票证 Permission56003=删除票据 Permission56004=管理票据 Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) Permission56006=Export tickets Tickets=工单 TicketDictType=Ticket - Types TicketDictCategory=Ticket - Groupes TicketDictSeverity=Ticket - Severities TicketDictResolution=Ticket - Resolution TicketTypeShortCOM=商业问题 TicketTypeShortHELP=Request for functionnal help TicketTypeShortISSUE=Issue or bug TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Change or enhancement request TicketTypeShortPROJET=项目 TicketTypeShortOTHER=其他 TicketSeverityShortLOW=低 TicketSeverityShortNORMAL=正常 TicketSeverityShortHIGH=高 TicketSeverityShortBLOCKING=Critical, Blocking TicketCategoryShortOTHER=其他 ErrorBadEmailAddress=字段'%s'不正确 MenuTicketMyAssign=我的票据 MenuTicketMyAssignNonClosed=我的有效票据 MenuListNonClosed=有效票据 TypeContact_ticket_internal_CONTRIBUTOR=捐助 TypeContact_ticket_internal_SUPPORTTEC=指定用户 TypeContact_ticket_external_SUPPORTCLI=客户联系/事件跟踪 TypeContact_ticket_external_CONTRIBUTOR=外部贡献者 OriginEmail=Reporter Email Notify_TICKET_SENTBYMAIL=Send ticket message by email ExportDataset_ticket_1=工单 # Status Read=阅读 Assigned=分配 InProgress=进行中 NeedMoreInformation=Waiting for reporter feedback NeedMoreInformationShort=Waiting for feedback Answered=回答 Waiting=等候 SolvedClosed=Solved Deleted=删除 # Dict Type=类型 Severity=严重 TicketGroupIsPublic=Group is public TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface # Email templates MailToSendTicketMessage=从票证消息发送电子邮件 # # Admin page # TicketSetup=故障单模块设置 TicketSettings=设置 TicketSetupPage= TicketPublicAccess=以下网址提供不需要识别的公共接口 TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=模块变量设置 TicketParamMail=电子邮件设置 TicketEmailNotificationFrom=Sender e-mail for notification on answers TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the backoffice. For example noreply@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=此处指定的文本将插入到确认从公共界面创建新票证的电子邮件中。有关票务咨询的信息会自动添加。 TicketParamPublicInterface=公共界面设置 TicketsEmailMustExist=需要现有电子邮件地址才能创建故障单 TicketsEmailMustExistHelp=在公共界面中，电子邮件地址应该已经填入数据库以创建新票证。 TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a thirdparty or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=公共界面 TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL) TicketPublicInterfaceTextHomeLabelAdmin=公共界面的欢迎文本 TicketPublicInterfaceTextHome=您可以从其标识符跟踪故障单创建支持凭单或查看现有支持凭证。 TicketPublicInterfaceTextHomeHelpAdmin=此处定义的文本将显示在公共界面的主页上。 TicketPublicInterfaceTopicLabelAdmin=界面标题 TicketPublicInterfaceTopicHelp=此文本将显示为公共界面的标题。 TicketPublicInterfaceTextHelpMessageLabelAdmin=帮助文本到消息条目 TicketPublicInterfaceTextHelpMessageHelpAdmin=此文本将显示在用户的消息输入区域上方。 ExtraFieldsTicket=额外的属性 TicketCkEditorEmailNotActivated=HTML编辑器未激活。请将FCKEDITOR_ENABLE_MAIL内容设置为1以获取它。 TicketsDisableEmail=不要发送电子邮件以创建故障单或邮件记录 TicketsDisableEmailHelp=默认情况下，会在创建新故障单或消息时发送电子邮件。启用此选项可禁用* all *电子邮件通知 TicketsLogEnableEmail=通过电子邮件启用日志 TicketsLogEnableEmailHelp=每次更改时，都会向与该票证相关联的每个联系人**发送一封电子邮件。 TicketParams=PARAMS TicketsShowModuleLogo=在公共界面中显示模块的徽标 TicketsShowModuleLogoHelp=启用此选项可在公共界面的页面中隐藏徽标模块 TicketsShowCompanyLogo=在公共界面中显示公司的徽标 TicketsShowCompanyLogoHelp=启用此选项可在公共界面的页面中隐藏主公司的徽标 TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=仅显示分配给当前用户的票证。不适用于具有票证管理权限的用户。 TicketsActivatePublicInterface=激活公共接口 TicketsActivatePublicInterfaceHelp=公共接口允许任何访问者创建票证。 TicketsAutoAssignTicket=自动分配创建故障单的用户 TicketsAutoAssignTicketHelp=创建故障单时，可以自动将用户分配给故障单。 TicketNumberingModules=票据编号模块 TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. # # Index & list page # TicketsIndex=Tickets area TicketList=票据清单 TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user NoTicketsFound=没有找到票据 NoUnreadTicketsFound=No unread ticket found TicketViewAllTickets=查看所有票据 TicketViewNonClosedOnly=仅查看有效票据 TicketStatByStatus=票据按状态 OrderByDateAsc=Sort by ascending date OrderByDateDesc=Sort by descending date ShowAsConversation=Show as conversation list MessageListViewType=Show as table list ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ? # # Ticket card # Ticket=Ticket TicketCard=票据卡 CreateTicket=创建票证 EditTicket=编辑票证 TicketsManagement=票据管理 CreatedBy=制作： NewTicket=新票据 SubjectAnswerToTicket=票据应答 TicketTypeRequest=请求类型 TicketCategory=Ticket categorization SeeTicket=查看票据 TicketMarkedAsRead=票据已标记为已读 TicketReadOn=请继续阅读 TicketCloseOn=关闭日期 MarkAsRead=将票证标记为已读 TicketHistory=票务历史 AssignUser=分配给用户 TicketAssigned=现在分配了票证 TicketChangeType=改变类型 TicketChangeCategory=Change analytic code TicketChangeSeverity=改变严重程度 TicketAddMessage=Add private message MessageSuccessfullyAdded=新增票据 TicketMessageSuccessfullyAdded=消息已成功添加 TicketMessagesList=消息列表 NoMsgForThisTicket=此票证没有消息 TicketProperties=Classification LatestNewTickets=最新%s最新票据（未读） TicketSeverity=严重 ShowTicket=看票 RelatedTickets=相关票据 TicketAddIntervention=创建干预 CloseTicket=Close|Solve AbandonTicket=Abandon CloseATicket=Close|Solve a ticket ConfirmCloseAticket=确认票据关闭 ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned' ConfirmDeleteTicket=请确认删除票据 TicketDeletedSuccess=票证已成功删除 TicketMarkedAsClosed=票据标记为已关闭 TicketDurationAuto=计算的持续时间 TicketDurationAutoInfos=持续时间根据干预相关计算 TicketUpdated=票据已更新 SendMessageByEmail=通过电子邮件发送消息 TicketNewMessage=新消息 ErrorMailRecipientIsEmptyForSendTicketMessage=收件人是空的。没有电子邮件发送 TicketGoIntoContactTab=请进入“联系人”标签以选择它们 TicketMessageMailIntro=Message header TicketMessageMailIntroHelp=此文本仅在电子邮件的开头添加，不会保存。 TicketMessageMailIntroText=您好，在您联络的工单上有新回复
。以下是信息：
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr TicketMessageMailFooter=Message footer TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved. TicketMessageMailFooterText=Message sent by %s via Dolibarr TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message. TicketMessageHelp=只有此文本将保存在故障单卡的消息列表中。 TicketMessageSubstitutionReplacedByGenericValues=替换变量由通用值替换。 ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with TimeElapsedSince=Time elapsed since TicketTimeToRead=Time elapsed before read TicketTimeElapsedBeforeSince=Time elapsed before / since TicketContacts=联系票 TicketDocumentsLinked=与票证相关的文件 ConfirmReOpenTicket=确认重新打开此票？ TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: TicketAssignedToYou=机票已分配 TicketAssignedEmailBody=您已获得%s的票据＃%s MarkMessageAsPrivate=将邮件标记为私有 TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked) TicketMessagePrivateHelp=此消息不会显示给外部用户 TicketEmailOriginIssuer=发行人在门票的原产地 InitialMessage=初步讯息 LinkToAContract=链接到合同 TicketPleaseSelectAContract=选择合同 UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined TicketMailExchanges=邮件交流 TicketInitialMessageModified=修改了初始消息 TicketMessageSuccesfullyUpdated=消息已成功更新 TicketChangeStatus=改变状态 TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=不在创建时通知公司 NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket TicketNotifyAllTiersAtClose=All related contacts TicketNotNotifyTiersAtClose=No related contact Unread=未读 TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. ErrorTicketRefRequired=Ticket reference name is required TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer. TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket. TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually. TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen. # # Logs # TicketLogMesgReadBy=Ticket %s read by %s NoLogForThisTicket=暂无此日志 TicketLogAssignedTo=Ticket %s assigned to %s TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s TicketLogClosedBy=Ticket %s closed by %s TicketLogReopen=Ticket %s re-open # # Public pages # TicketSystem=票务系统 ShowListTicketWithTrackId=从曲目ID显示票证列表 ShowTicketWithTrackId=从曲目ID显示票证 TicketPublicDesc=您可以创建支持服务单或从现有ID进行检查。 YourTicketSuccessfullySaved=票据已成功保存！ MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. PleaseRememberThisId=请保留我们稍后可能会问你的跟踪号码。 TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s) TicketNewEmailSubjectCustomer=新支持票 TicketNewEmailBody=这是一封自动电子邮件，用于确认您已注册新票证。 TicketNewEmailBodyCustomer=这是一封自动发送的电子邮件，用于确认刚刚在您的帐户中创建了新的故障单。 TicketNewEmailBodyInfosTicket=用于监控故障单的信息 TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link TicketNewEmailBodyInfosTrackUrlCustomer=您可以通过单击以下链接查看特定界面中故障单的进度 TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=请不要直接回复此电子邮件！使用该链接回复界面。 TicketPublicInfoCreateTicket=此表单允许您在我们的管理系统中记录支持服务单。 TicketPublicPleaseBeAccuratelyDescribe=请准确描述您的问题，提供尽可能多的信息让我们能够正确识别您的要求。 TicketPublicMsgViewLogIn=请输入故障单跟踪ID TicketTrackId=Public Tracking ID OneOfTicketTrackId=One of your tracking ID ErrorTicketNotFound=Ticket with tracking ID %s not found! Subject=主题 ViewTicket=查看票证 ViewMyTicketList=查看我的票证清单 ErrorEmailMustExistToCreateTicket=Error: email address not found in our database TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s) TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see information:

SeeThisTicketIntomanagementInterface=请参阅管理界面中的票证 TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email OldUser=Old user NewUser=新建用户 NumberOfTicketsByMonth=Number of tickets per month NbOfTickets=Number of tickets # notifications TicketCloseEmailSubjectCustomer=Ticket closed TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed. TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s) TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information: TicketNotificationEmailSubject=票据%s已更新 TicketNotificationEmailBody=这是一条自动消息，通知您刚刚更新了机票%s TicketNotificationRecipient=通知收件人 TicketNotificationLogMessage=记录消息 TicketNotificationEmailBodyInfosTrackUrlinternal=查看票证到界面 TicketNotificationNumberEmailSent=Notification email sent: %s ActionsOnTicket=Events on ticket # # Boxes # BoxLastTicket=最新创建的票据 BoxLastTicketDescription=最新%s创建票据 BoxLastTicketContent= BoxLastTicketNoRecordedTickets=没有最近未读的票据 BoxLastModifiedTicket=最新修改的票据 BoxLastModifiedTicketDescription=最新%s改装票据 BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=没有最近修改的票据 BoxTicketType=Distribution of open tickets by type BoxTicketSeverity=Number of open tickets by severity BoxNoTicketSeverity=No tickets opened BoxTicketLastXDays=Number of new tickets by days the last %s days BoxTicketLastXDayswidget = Number of new tickets by days the last X days BoxNoTicketLastXDays=No new tickets the last %s days BoxNumberOfTicketByDay=Number of new tickets by day BoxNewTicketVSClose=Number of tickets versus closed tickets (today) TicketCreatedToday=Ticket created today TicketClosedToday=Ticket closed today KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket