EXCELIA_DBARR/langs/ar_SY/ticket.lang

# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <https://www.gnu.org/licenses/>.

#
# Generic
#

Module56000Name=Tickets
Module56000Desc=Ticket system for issue or request management

Permission56001=See tickets
Permission56002=Modify tickets
Permission56003=Delete tickets
Permission56004=Manage tickets
Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)

TicketDictType=Ticket - Types
TicketDictCategory=Ticket - Groupes
TicketDictSeverity=Ticket - Severities
TicketDictResolution=Ticket - Resolution

TicketTypeShortCOM=Commercial question
TicketTypeShortHELP=Request for functionnal help
TicketTypeShortISSUE=Issue or bug
TicketTypeShortPROBLEM=Problem
TicketTypeShortREQUEST=Change or enhancement request
TicketTypeShortPROJET=Project
TicketTypeShortOTHER=Other

TicketSeverityShortLOW=Low
TicketSeverityShortNORMAL=Normal
TicketSeverityShortHIGH=High
TicketSeverityShortBLOCKING=Critical, Blocking

TicketCategoryShortOTHER=Other

ErrorBadEmailAddress=Field '%s' incorrect
MenuTicketMyAssign=My tickets
MenuTicketMyAssignNonClosed=My open tickets
MenuListNonClosed=Open tickets

TypeContact_ticket_internal_CONTRIBUTOR=Contributor
TypeContact_ticket_internal_SUPPORTTEC=Assigned user
TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
TypeContact_ticket_external_CONTRIBUTOR=External contributor

OriginEmail=Reporter Email
Notify_TICKET_SENTBYMAIL=Send ticket message by email

# Status
Read=Read
Assigned=Assigned
InProgress=In progress
NeedMoreInformation=Waiting for reporter feedback
NeedMoreInformationShort=Waiting for feedback
Answered=Answered
Waiting=Waiting
SolvedClosed=Solved
Deleted=Deleted

# Dict
Type=Type
Severity=Severity
TicketGroupIsPublic=Group is public
TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface

# Email templates
MailToSendTicketMessage=To send email from ticket message

#
# Admin page
#
TicketSetup=Ticket module setup
TicketSettings=Settings
TicketSetupPage=
TicketPublicAccess=A public interface requiring no identification is available at the following url
TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
TicketParamModule=Module variable setup
TicketParamMail=Email setup
TicketEmailNotificationFrom=Sender e-mail for ticket answers
TicketEmailNotificationFromHelp=Sender e-mail for ticket answers sent from Dolibarr
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
TicketParamPublicInterface=Public interface setup
TicketsEmailMustExist=Require an existing email address to create a ticket
TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
PublicInterface=Public interface
TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface
TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL)
TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
TicketPublicInterfaceTopicLabelAdmin=Interface title
TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
ExtraFieldsTicket=Extra attributes
TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
TicketsDisableEmail=Do not send emails for ticket creation or message recording
TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
TicketsLogEnableEmail=Enable log by email
TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
TicketParams=Params
TicketsShowModuleLogo=Display the logo of the module in the public interface
TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
TicketsShowCompanyLogo=Display the logo of the company in the public interface
TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface
TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
TicketsActivatePublicInterface=Activate public interface
TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
TicketsAutoAssignTicket=Automatically assign the user who created the ticket
TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
TicketNumberingModules=Tickets numbering module
TicketsModelModule=Document templates for tickets
TicketNotifyTiersAtCreation=Notify third party at creation
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice)
TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read".
TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
TicketChooseProductCategory=Product category for ticket support
TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.

#
# Index & list page
#
TicketsIndex=Tickets area
TicketList=List of tickets
TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user
NoTicketsFound=No ticket found
NoUnreadTicketsFound=No unread ticket found
TicketViewAllTickets=View all tickets
TicketViewNonClosedOnly=View only open tickets
TicketStatByStatus=Tickets by status
OrderByDateAsc=Sort by ascending date
OrderByDateDesc=Sort by descending date
ShowAsConversation=Show as conversation list
MessageListViewType=Show as table list
ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?

#
# Ticket card
#
Ticket=Ticket
TicketCard=Ticket card
CreateTicket=Create ticket
EditTicket=Edit ticket
TicketsManagement=Tickets Management
CreatedBy=Created by
NewTicket=New Ticket
SubjectAnswerToTicket=Ticket answer
TicketTypeRequest=Request type
TicketCategory=Ticket categorization
SeeTicket=See ticket
TicketMarkedAsRead=Ticket has been marked as read
TicketReadOn=Read on
TicketCloseOn=Closing date
MarkAsRead=Mark ticket as read
TicketHistory=Ticket history
AssignUser=Assign to user
TicketAssigned=Ticket is now assigned
TicketChangeType=Change type
TicketChangeCategory=Change analytic code
TicketChangeSeverity=Change severity
TicketAddMessage=Add a message
AddMessage=Add a message
MessageSuccessfullyAdded=Ticket added
TicketMessageSuccessfullyAdded=Message successfully added
TicketMessagesList=Message list
NoMsgForThisTicket=No message for this ticket
TicketProperties=Classification
LatestNewTickets=Latest %s newest tickets (not read)
TicketSeverity=Severity
ShowTicket=See ticket
RelatedTickets=Related tickets
TicketAddIntervention=Create intervention
CloseTicket=Close|Solve ticket
AbandonTicket=Abandon ticket
CloseATicket=Close|Solve a ticket
ConfirmCloseAticket=Confirm ticket closing
ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
ConfirmDeleteTicket=Please confirm ticket deleting
TicketDeletedSuccess=Ticket deleted with success
TicketMarkedAsClosed=Ticket marked as closed
TicketDurationAuto=Calculated duration
TicketDurationAutoInfos=Duration calculated automatically from intervention related
TicketUpdated=Ticket updated
SendMessageByEmail=Send message by email
TicketNewMessage=New message
ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
TicketGoIntoContactTab=Please go into "Contacts" tab to select them
TicketMessageMailIntro=Introduction
TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
TicketMessageMailIntroLabelAdmin=Introduction text to all ticket answers
TicketMessageMailIntroText=Hello,<br>A new answer has been added to a ticket that you follow. Here is the message:<br>
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr
TicketMessageMailSignature=Signature
TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved.
TicketMessageMailSignatureText=Message sent by <b>%s</b> via Dolibarr
TicketMessageMailSignatureLabelAdmin=Signature of response email
TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message.
TicketMessageHelp=Only this text will be saved in the message list on ticket card.
TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
TimeElapsedSince=Time elapsed since
TicketTimeToRead=Time elapsed before read
TicketTimeElapsedBeforeSince=Time elapsed before / since
TicketContacts=Contacts ticket
TicketDocumentsLinked=Documents linked to ticket
ConfirmReOpenTicket=Confirm reopen this ticket ?
TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
TicketAssignedToYou=Ticket assigned
TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
MarkMessageAsPrivate=Mark message as private
TicketMessagePrivateHelp=This message will not display to external users
TicketEmailOriginIssuer=Issuer at origin of the tickets
InitialMessage=Initial Message
LinkToAContract=Link to a contract
TicketPleaseSelectAContract=Select a contract
UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
TicketMailExchanges=Mail exchanges
TicketInitialMessageModified=Initial message modified
TicketMessageSuccesfullyUpdated=Message successfully updated
TicketChangeStatus=Change status
TicketConfirmChangeStatus=Confirm the status change: %s ?
TicketLogStatusChanged=Status changed: %s to %s
TicketNotNotifyTiersAtCreate=Not notify company at create
NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
TicketNotifyAllTiersAtClose=All related contacts
TicketNotNotifyTiersAtClose=No related contact
Unread=Unread
TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
ErrorTicketRefRequired=Ticket reference name is required
TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer.
TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket.
TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually.
TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen.

#
# Logs
#
TicketLogMesgReadBy=Ticket %s read by %s
NoLogForThisTicket=No log for this ticket yet
TicketLogAssignedTo=Ticket %s assigned to %s
TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s
TicketLogClosedBy=Ticket %s closed by %s
TicketLogReopen=Ticket %s re-open

#
# Public pages
#
TicketSystem=Ticket system
ShowListTicketWithTrackId=Display ticket list from track ID
ShowTicketWithTrackId=Display ticket from track ID
TicketPublicDesc=You can create a support ticket or check from an existing ID.
YourTicketSuccessfullySaved=Ticket has been successfully saved!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=Please keep the tracking number that we might ask you later.
TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
TicketNewEmailSubjectCustomer=New support ticket
TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link
TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request.
TicketPublicMsgViewLogIn=Please enter ticket tracking ID
TicketTrackId=Public Tracking ID
OneOfTicketTrackId=One of your tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found!
Subject=Subject
ViewTicket=View ticket
ViewMyTicketList=View my ticket list
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
OldUser=Old user
NewUser=New user
NumberOfTicketsByMonth=Number of tickets per month
NbOfTickets=Number of tickets
# notifications
TicketCloseEmailSubjectCustomer=Ticket closed
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
TicketNotificationEmailSubject=Ticket %s updated
TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
TicketNotificationRecipient=Notification recipient
TicketNotificationLogMessage=Log message
TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
TicketNotificationNumberEmailSent=Notification email sent: %s

ActionsOnTicket=Events on ticket

#
# Boxes
#
BoxLastTicket=Latest created tickets
BoxLastTicketDescription=Latest %s created tickets
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=No recent unread tickets
BoxLastModifiedTicket=Latest modified tickets
BoxLastModifiedTicketDescription=Latest %s modified tickets
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets
BoxTicketType=Distribution of open tickets by type
BoxTicketSeverity=Number of open tickets by severity
BoxNoTicketSeverity=No tickets opened
BoxTicketLastXDays=Number of new tickets by days the last %s days
BoxTicketLastXDayswidget = Number of new tickets by days the last X days
BoxNoTicketLastXDays=No new tickets the last %s days
BoxNumberOfTicketByDay=Number of new tickets by day
BoxNewTicketVSClose=Number of tickets versus closed tickets (today)
TicketCreatedToday=Ticket created today
TicketClosedToday=Ticket closed today
KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket