# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program. If not, see . # # Generic # Module56000Name=Tickets Module56000Desc=Sistema de tickets para gerenciamento de problemas ou solicitações Permission56001=Ver tickets Permission56002=Modificar tickets Permission56003=Eliminar tickets Permission56004=Gerir tickets Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) Permission56006=Export tickets Tickets=Tickets TicketDictType=Ticket - Types TicketDictCategory=Ticket - Groupes TicketDictSeverity=Ticket - Severities TicketDictResolution=Ticket - Resolution TicketTypeShortCOM=Questão comercial TicketTypeShortHELP=Request for functionnal help TicketTypeShortISSUE=Issue or bug TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Change or enhancement request TicketTypeShortPROJET=Projeto TicketTypeShortOTHER=Outro TicketSeverityShortLOW=Baixo TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=Alto TicketSeverityShortBLOCKING=Critical, Blocking TicketCategoryShortOTHER=Outro ErrorBadEmailAddress=Campo '%s' incorreto MenuTicketMyAssign=Os meus tickets MenuTicketMyAssignNonClosed=Os meus pedidos abertos MenuListNonClosed=Abrir pedidos TypeContact_ticket_internal_CONTRIBUTOR=Colaborador TypeContact_ticket_internal_SUPPORTTEC=Usuário atribuído TypeContact_ticket_external_SUPPORTCLI=Contato com o cliente / acompanhamento de incidentes TypeContact_ticket_external_CONTRIBUTOR=Colaborador externo OriginEmail=Reporter Email Notify_TICKET_SENTBYMAIL=Send ticket message by email ExportDataset_ticket_1=Tickets # Status Read=Ler Assigned=Atribuído InProgress=Em progresso NeedMoreInformation=Waiting for reporter feedback NeedMoreInformationShort=Waiting for feedback Answered=Respondidas Waiting=Em espera SolvedClosed=Solved Deleted=Excluído # Dict Type=Tipo Severity=Severidade TicketGroupIsPublic=Group is public TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface # Email templates MailToSendTicketMessage=Para enviar email da mensagem do ticket # # Admin page # TicketSetup=Configuração do módulo Ticket TicketSettings=Definições TicketSetupPage= TicketPublicAccess=Uma interface pública que não requer identificação está disponível no seguinte url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Configuração da variável do módulo TicketParamMail=Configuração de e-mail TicketEmailNotificationFrom=Sender e-mail for notification on answers TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the backoffice. For example noreply@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=O texto especificado aqui será inserido no email confirmando a criação de um novo ticket a partir da interface pública. Informações sobre a consulta do ticket são automaticamente adicionadas. TicketParamPublicInterface=Configuração da interface pública TicketsEmailMustExist=Exigir um endereço de email existente para criar um ticket TicketsEmailMustExistHelp=Na interface pública, o endereço de email já deve estar preenchido no banco de dados para criar um novo ticket. TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a thirdparty or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=Interface pública TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL) TicketPublicInterfaceTextHomeLabelAdmin=Texto de boas vindas da interface pública TicketPublicInterfaceTextHome=Você pode criar um ticket ou visualização de suporte existente a partir do ticket de rastreamento do identificador. TicketPublicInterfaceTextHomeHelpAdmin=O texto aqui definido aparecerá na home page da interface pública. TicketPublicInterfaceTopicLabelAdmin=Título da interface TicketPublicInterfaceTopicHelp=Este texto aparecerá como o título da interface pública. TicketPublicInterfaceTextHelpMessageLabelAdmin=Texto de ajuda para a entrada da mensagem TicketPublicInterfaceTextHelpMessageHelpAdmin=Este texto aparecerá acima da área de entrada de mensagens do usuário. ExtraFieldsTicket=Atributos extras TicketCkEditorEmailNotActivated=O editor de HTML não está ativado. Coloque o conteúdo de FCKEDITOR_ENABLE_MAIL em 1 para obtê-lo. TicketsDisableEmail=Não envie e-mails para criação de tickets ou gravação de mensagens TicketsDisableEmailHelp=Por padrão, os emails são enviados quando novos tickets ou mensagens são criados. Ative esta opção para desativar * todas as notificações por e-mail TicketsLogEnableEmail=Ativar log por email TicketsLogEnableEmailHelp=A cada alteração, um e-mail será enviado ** para cada contato ** associado ao ticket. TicketParams=Params TicketsShowModuleLogo=Exibe o logotipo do módulo na interface pública TicketsShowModuleLogoHelp=Ative esta opção para ocultar o módulo de logotipo nas páginas da interface pública TicketsShowCompanyLogo=Exibir o logotipo da empresa na interface pública TicketsShowCompanyLogoHelp=Ative esta opção para ocultar o logotipo da empresa principal nas páginas da interface pública TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Somente tickets atribuídos ao usuário atual ficarão visíveis. Não se aplica a um usuário com direitos de gerenciamento de tickets. TicketsActivatePublicInterface=Ativar interface pública TicketsActivatePublicInterfaceHelp=A interface pública permite que qualquer visitante crie tickets. TicketsAutoAssignTicket=Atribuir automaticamente o usuário que criou o ticket TicketsAutoAssignTicketHelp=Ao criar um ticket, o usuário pode ser atribuído automaticamente ao ticket. TicketNumberingModules=Módulo de numeração de ingressos TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. # # Index & list page # TicketsIndex=Tickets area TicketList=Lista de tickets TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user NoTicketsFound=Nenhum ticket encontrado NoUnreadTicketsFound=No unread ticket found TicketViewAllTickets=Ver todos os bilhetes TicketViewNonClosedOnly=Ver apenas bilhetes abertos TicketStatByStatus=Tickets por estado OrderByDateAsc=Sort by ascending date OrderByDateDesc=Sort by descending date ShowAsConversation=Show as conversation list MessageListViewType=Show as table list ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ? # # Ticket card # Ticket=Bilhete TicketCard=Ficha do ticket CreateTicket=Criar ticket EditTicket=Editar ticket TicketsManagement=Gestão de tickets CreatedBy=Criado por NewTicket=Novo ticket SubjectAnswerToTicket=Bilhete de resposta TicketTypeRequest=Tipo de solicitação TicketCategory=Ticket categorization SeeTicket=Ver ticket TicketMarkedAsRead=O ticket foi marcado como lido TicketReadOn=Lido a TicketCloseOn=Data de Encerramento MarkAsRead=Marcar ticket como lido TicketHistory=Histórico de tickets AssignUser=Atribuir ao usuário TicketAssigned=Bilhete agora é atribuído TicketChangeType=Alterar tipo TicketChangeCategory=Change analytic code TicketChangeSeverity=Alterar a severidade TicketAddMessage=Add private message MessageSuccessfullyAdded=Ticket adicionado TicketMessageSuccessfullyAdded=Mensagem adicionada com sucesso TicketMessagesList=Lista de mensagens NoMsgForThisTicket=Nenhuma mensagem para este ticket TicketProperties=Classification LatestNewTickets=Últimos bilhetes %s mais recentes (não lidos) TicketSeverity=Severidade ShowTicket=Ver ticket RelatedTickets=Tickets relacionados TicketAddIntervention=Criar intervenção CloseTicket=Close|Solve AbandonTicket=Abandon CloseATicket=Close|Solve a ticket ConfirmCloseAticket=Confirmar o fecho do ticket ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned' ConfirmDeleteTicket=Por favor confirme a eliminação do ticket TicketDeletedSuccess=Ticket eliminado com sucesso TicketMarkedAsClosed=Ticket marcado como fechado TicketDurationAuto=Duração calculada TicketDurationAutoInfos=Duração calculada automaticamente a partir de intervenções relacionadas TicketUpdated=Ticket atualizado SendMessageByEmail=Enviar mensagem por email TicketNewMessage=Nova mensagem ErrorMailRecipientIsEmptyForSendTicketMessage=O destinatário está vazio. Nenhum email enviado TicketGoIntoContactTab=Por favor, vá para a aba "Contatos" para selecioná-los TicketMessageMailIntro=Message header TicketMessageMailIntroHelp=Este texto é adicionado apenas no início do email e não será salvo. TicketMessageMailIntroText=Hello,
A new answer has been added to a ticket that you follow. Here is the message:
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr TicketMessageMailFooter=Message footer TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved. TicketMessageMailFooterText=Message sent by %s via Dolibarr TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message. TicketMessageHelp=Apenas este texto será salvo na lista de mensagens no cartão do ticket. TicketMessageSubstitutionReplacedByGenericValues=As variáveis ​​de substituição são substituídas por valores genéricos. ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with TimeElapsedSince=Tempo decorrido desde TicketTimeToRead=Tempo decorrido antes de ler TicketTimeElapsedBeforeSince=Time elapsed before / since TicketContacts=Ticket dos contactos TicketDocumentsLinked=Documentos ligados ao ticket ConfirmReOpenTicket=Confirmar reabertura deste ticket? TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: TicketAssignedToYou=Ticket atribuído TicketAssignedEmailBody=Foi-lhe atribuído o ticket #%s por %s MarkMessageAsPrivate=Marcar mensagem como privada TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked) TicketMessagePrivateHelp=Esta mensagem não será exibida para usuários externos TicketEmailOriginIssuer=Emissor na origem dos bilhetes InitialMessage=Mensagem inicial LinkToAContract=Link para um contrato TicketPleaseSelectAContract=Selecione um contrato UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined TicketMailExchanges=Trocas de correio TicketInitialMessageModified=Mensagem inicial modificada TicketMessageSuccesfullyUpdated=Mensagem atualizada com sucesso TicketChangeStatus=Alterar o estado TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=Não notificar a empresa na criação NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket TicketNotifyAllTiersAtClose=All related contacts TicketNotNotifyTiersAtClose=No related contact Unread=Não lida TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. ErrorTicketRefRequired=Ticket reference name is required TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer. TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket. TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually. TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen. # # Logs # TicketLogMesgReadBy=Ticket %s read by %s NoLogForThisTicket=Ainda não há registro para este ticket TicketLogAssignedTo=Ticket %s assigned to %s TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s TicketLogClosedBy=Ticket %s closed by %s TicketLogReopen=Ticket %s re-open # # Public pages # TicketSystem=Sistema de tickets ShowListTicketWithTrackId=Exibir lista de tickets do ID da faixa ShowTicketWithTrackId=Exibir ticket do ID da faixa TicketPublicDesc=Você pode criar um ticket de suporte ou verificar a partir de um ID existente. YourTicketSuccessfullySaved=O ticket foi guardado com sucesso! MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. PleaseRememberThisId=Por favor, mantenha o número de rastreamento que podemos perguntar mais tarde. TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s) TicketNewEmailSubjectCustomer=Novo ticket de suporte TicketNewEmailBody=Este é um email automático para confirmar que você registrou um novo ticket. TicketNewEmailBodyCustomer=Este é um email automático para confirmar que um novo ticket acaba de ser criado na sua conta. TicketNewEmailBodyInfosTicket=Informações para monitorar o ticket TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link TicketNewEmailBodyInfosTrackUrlCustomer=Você pode ver o progresso do ticket na interface específica clicando no seguinte link TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Por favor, não responda diretamente a este e-mail! Use o link para responder na interface. TicketPublicInfoCreateTicket=Este formulário permite que você registre um ticket de suporte em nosso sistema de gerenciamento. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your question. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Insira o código de acompanhamento do bilhete TicketTrackId=Public Tracking ID OneOfTicketTrackId=One of your tracking ID ErrorTicketNotFound=Ticket with tracking ID %s not found! Subject=Assunto ViewTicket=Ver ticket ViewMyTicketList=Ver a minha lista de tickets ErrorEmailMustExistToCreateTicket=Error: email address not found in our database TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s) TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see information:

SeeThisTicketIntomanagementInterface=Veja o ticket na interface de gerenciamento TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email OldUser=Old user NewUser=Novo Utilizador NumberOfTicketsByMonth=Number of tickets per month NbOfTickets=Number of tickets # notifications TicketCloseEmailSubjectCustomer=Ticket closed TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed. TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s) TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information: TicketNotificationEmailSubject=Ticket %s atualizado TicketNotificationEmailBody=Esta é uma mensagem automática para notificá-lo de que o ticket %s acabou de ser atualizado TicketNotificationRecipient=Destinatário da notificação TicketNotificationLogMessage=Mensagem de log TicketNotificationEmailBodyInfosTrackUrlinternal=Visualizar ticket na interface TicketNotificationNumberEmailSent=Notification email sent: %s ActionsOnTicket=Events on ticket # # Boxes # BoxLastTicket=Últimos ingressos criados BoxLastTicketDescription=Últimos %s criado ingressos BoxLastTicketContent= BoxLastTicketNoRecordedTickets=Nenhum ticket recente não lido BoxLastModifiedTicket=Últimos tickets modificados BoxLastModifiedTicketDescription=Últimos %s tickets modificados BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=Nenhum ticket modificado recentemente BoxTicketType=Distribution of open tickets by type BoxTicketSeverity=Number of open tickets by severity BoxNoTicketSeverity=No tickets opened BoxTicketLastXDays=Number of new tickets by days the last %s days BoxTicketLastXDayswidget = Number of new tickets by days the last X days BoxNoTicketLastXDays=No new tickets the last %s days BoxNumberOfTicketByDay=Number of new tickets by day BoxNewTicketVSClose=Number of tickets versus closed tickets (today) TicketCreatedToday=Ticket created today TicketClosedToday=Ticket closed today KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket